Shipping & Returns

General Terms:

General Terms

Hunt N Spot may update these rules at any time. Updated versions will take effect immediately upon publication on www.huntnspot.com.
By using Hunt N Spot’s services, all buyers and suppliers agree to these terms. If you do not agree, you must stop using Hunt N Spot’s services immediately.

Suppliers must publish their own Return & Refund Policy on each product detail page. In case of conflict between a supplier’s policy and Hunt N Spot’s, Hunt N Spot’s policy will prevail.

After-Sales Requests

• Buyers must file a return or refund request within 25 days of delivery (unless a different period is approved by Hunt N Spot).

• Requests submitted after this period may be denied by the supplier.

Order Cancellation

• Before an order ships, buyers may cancel by selecting “Request Refund” in their Hunt N Spot account or by contacting customer service.

• Some suppliers may not accept pre-shipment cancellations.

• Suppliers must respond to cancellation requests within 3 business days.

If a supplier cannot fulfill an order within the stated processing time (e.g., out of stock), they may cancel and refund the order.

Damaged or Broken Goods

If an item arrives damaged and the buyer provides valid proof, the supplier must:

1. Provide a prepaid return label within 3 business days, and

2. Issue a refund once the return shows “in transit” on the carrier’s website.

Non-Defective Returns (“Remorse Returns”)

Suppliers may choose whether or not to accept non-defective returns.
If accepted, any restocking/repacking fee may not exceed 35% of the order total.

Warranties

Hunt N Spot does not require suppliers to provide product warranties.

Refund & Redelivery Timeframes

Suppliers must:

• Refund within 3 business days after approval, or

• Redeliver within 5 business days, as applicable.

Proof Requirements

Buyers must provide clear evidence (photos, videos, etc.) when submitting after-sales requests. Hunt N Spot will make the final determination on whether the evidence is valid.

Refund & Return Scenarios

1. Refund Timing

Unshipped Orders

• If not shipped within the stated processing time → Hunt N Spot refunds.

• If within processing time → Supplier must respond within 3 business days or Hunt N Spot will refund.

Shipped Orders

• Supplier must respond within 10 business days to refund requests.

• If not processed within that time → Hunt N Spot will refund.

2. Goods Returned in Transit

If the package returns to supplier in transit, supplier must refund within 3 business days or redeliver within 5 business days.

3. Goods Destroyed in Transit

If the package is destroyed and buyer provides proof (e.g., logistics screenshot), supplier must refund within 3 business days or redeliver within 5 business days.

4. Incorrect Shipping Information

If buyer provides wrong details:

• Contact supplier or customer service immediately.

• Once shipped, buyer must contact the carrier to correct it.

• If returned in good condition, supplier refunds within 3 business days or redelivers within 5 business days (buyer pays redelivery fee).

• If correction/return not possible, buyer bears the loss.

5. Defective or Incorrect Products

Buyers must submit proof (photos/videos).

• Supplier must respond within 3 business days.

• If proof is valid → Supplier refunds within 3 days or redelivers within 5 days.

• Supplier provides a prepaid return label if return is required.

• If item out of stock, supplier may issue refund instead of redelivery.

6. Logistics Issues

6.1 Invalid Tracking Number
If incorrect and not fixed within 4 business days → Hunt N Spot refunds.

6.2 Tracking Not Updated (7+ Days)
If no updates after label creation → Supplier must refund within 3 business days (except during holidays, severe weather, or similar disruptions).

6.3 Excessive Shipping Delays
If delivery exceeds estimate by 10+ days with no valid updates → Supplier must refund within 3 business days.

7. Special Circumstances

During holidays, extreme weather, or other disruptions, buyers should contact Hunt N Spot or the supplier directly.
Hunt N Spot will respond within two weeks of notification.

8. Dispute Resolution

If buyers are not satisfied with the supplier’s resolution, they may open a dispute with Hunt N Spot for review.